You may never know why they disappeared.
Most unhappy guests do not ask for the manager. They leave, do not come back, and your team loses the chance to fix the relationship.
Stars captures the signal before silence becomes churn.Guest feedback, recovery & reviews
Fix the bad experience before it costs you the guest and the review.
Stars helps hospitality teams hear what went wrong sooner, alert the right manager, recover the guest while there is still time, issue a controlled return offer, prove whether they came back, make it easy for every guest to leave a public review, and build the public reputation future guests use when deciding where to go.
✓Private feedback + public reviews
✓Immediate manager alerts
✓One-time recovery offers
✓More genuine public reviews
✓Proof the guest returned
✓No review gating
4.6★Google rating3 reviews awaiting reply
12 daysGuest returnedRecovery code redeemed
Stars · Live guest signalLIVE
Needs attention now
now2★ · Slow service · Table 14
“We’ve waited 35 minutes and nobody has checked on us.”
Recover the guestReply while they may still be on siteManager alerted · guest supplied contact details
20% return offerFS-7K4P9Q
Public reputationGoogle reviewsMonitor and reply from Stars
★★★★★Reply
Guest recoveredOffer redeemed once · return recorded
RecoveredRestaurantsCafésBars & pubsHotelsVenuesHospitality groups
Why this matters now
A bad experience does not stop when the guest walks out.
You can lose the customer, lose their future spend, and then let the same experience shape what hundreds of future customers see online. Stars gives your team a chance to recover the relationship, protect the reputation, and turn more real guest experiences into the public proof that helps future guests choose you.
The first time you hear about it may be on Google.
By then the problem is no longer one guest. The review can influence every person comparing where to eat, drink, book or stay.
Stars helps you recover sooner and manage the reviews everyone sees.Hear it. Fix it. Bring them back. Build the reputation.
Alert the manager immediately, respond properly, issue a controlled one-time offer where appropriate, make public review options easy for every guest to access, then record the return when recovery works.
Closed complaint ≠ recovered guest. Stars shows the difference — and helps turn more guest experiences into genuine public proof.One connected recovery loop
Every guest signal should lead to the next best action.
Not another survey dashboard. Stars connects the moment something goes wrong to recovery, return and reputation.
Capture
Private feedback from QR or link, plus public review activity.
Alert
Needs Attention reaches the manager while recovery may still be possible.
Recover
Reply, investigate and use private notes from one case.
Offer
Issue a one-time voucher or discount with a unique code and expiry.
Return
Redeem the code once and record that the guest actually came back.
Grow
Make public review links easy for every guest, stay on top of reviews, and build more genuine social proof.
Private signal + public reputation
Stop managing feedback and reviews as two separate problems.
The private complaint is your earliest warning. The public review is what everybody else may see. Stars connects the work between them so your team can respond before, during and after the moment the issue becomes public.
1
Catch problems privately and earlyLow ratings and contact requests can trigger immediate attention instead of disappearing into a weekly report.
2
Recover the relationship properlySee visit context, reply directly, add internal notes and issue a controlled return offer when appropriate.
3
Collect more genuine public reviewsGive every guest the same neutral path to leave a public review, then stay on top of the reputation future customers actually see.
Guest signalsPrivate + public
Private feedback
Needs attention2★ · Service
“Nobody checked on us after the mains.”
Manager alertedOpen case →
Recovery offer£15 voucher · one use
Unique code with expiry. No endless reuse.
Public reviews
Google★★★★★
“Great food and lovely team.”
Google★★★☆☆
“Food was good but service took too long.”
Reply in StarsOpen →
Recovery proofGuest returnedOffer redeemed · 12 days later
What Stars changes
From “we found out too late” to a recovery and reputation system you can actually measure.
Stars is not valuable because it collects more data. It gives your team a better chance to save the guest, generate more genuine public proof, strengthen the reputation that attracts new guests, and see whether recovery actually worked.
SpeedProblems reach the right person sooner.
Low ratings can become an immediate action instead of a forgotten comment.
ControlRecovery offers cannot be reused forever.
Unique one-time codes, required expiry dates and redemption status keep compensation controlled.
GrowthMore genuine reviews give future guests more reasons to choose you.
Make it easy for every guest to leave a public review, stay on top of what is being said, and build stronger social proof over time.
ProofKnow whether the guest actually came back.
A resolved case is not the same as a recovered relationship. Redemption gives you evidence of return.
Built for real hospitality teams
Fast for guests. Actionable for managers. Commercially useful for owners.
One system, different views of the same guest journey.
G
Guest
Say what happened in seconds without downloading an app.
- QR or link
- Short mobile journey
- Optional contact details
- Public review choices stay available
M
Manager
Know what needs attention and take the next action from one case.
- Needs Attention alerts
- Visit context and notes
- Direct recovery reply
- Controlled voucher or discount
O
Owner
See whether recovery is working and whether your public reputation is getting stronger.
- Response and resolution visibility
- Offers issued and redeemed
- Recovered guests
- Public review volume and activity
See what you are currently missing
Give Stars 14 days with real guests.
Capture the feedback you normally never hear, act on problems while they are still recoverable, and see the private-feedback and public-review workflow with your own team before you decide.
No guest app required
Recover unhappy guests
Collect more genuine reviews
No review gating