Stars FAQ: guest feedback, recovery & Google reviews Everything you need to know before you start.
Guest feedback, recovery offers, review management, pricing and multi-location use.
Straight answers.
Stars gives hospitality teams one place to capture private guest feedback, spot problems that need attention, respond and recover the guest, issue controlled one-time offers, track whether those offers are redeemed, and manage Google reviews.
No. Stars is designed without review gating. Public review choices are available regardless of a guest’s private rating, and recovery offers are never conditional on leaving a review.
No. Guests open a mobile feedback page from your QR code or link.
Recovery offers use unique one-time codes with expiry dates. When the code is redeemed, Stars records a real return rather than assuming a sent reply fixed the relationship.
Yes. The launch version is designed to connect Google Business Profile locations so teams can see public Google reviews and reply from Stars, while keeping public reviews distinct from private guest feedback.
Yes. Stars offers a 14-day free trial before you move onto a paid plan.
If the score meets the venue’s Needs Attention threshold, Stars surfaces a recovery case so the team can review the feedback, contact the guest when details were supplied and record the recovery work.
Yes. A manager can add a recovery voucher or discount with a required expiry date. Stars generates a unique one-time code and tracks whether it is issued, redeemed or expired.
No. Recovery codes are designed for one redemption only.
Yes. The commercial architecture includes redemption-only staff access so a team member can look up and redeem a code without access to private feedback, contact details, notes or analytics.
Yes. Growth and Group plans support multiple locations with location-level settings and group comparison.
No. Stars is deliberately focused on feedback, recovery, return measurement and review management. It is designed to sit alongside the systems that already run your venue.
Launch pricing can be displayed in GBP, USD, EUR, SGD, AUD, CAD and NZD. Your selected currency is remembered in the browser and reused across the Stars website.
No. It is designed for hospitality teams including restaurants, cafés, bars, pubs, hotels, venues and small multi-location groups.