Multi-location guest feedback & review software One recovery standard. Every venue visible.
Keep each location operationally independent while giving group leaders a clear view of where recovery is working and where service problems keep repeating.
Each venue keeps its own context.
- Location-specific feedback link and QR
- Location-specific attention threshold
- Venue-specific review destinations
- Location recovery cases and offers
- Timezone-aware visit and recovery timestamps
- Location-level branding and welcome copy
Group-level comparison
| Location | Needs attention | Recovered |
|---|---|---|
| Soho | 4 | 67% |
| Shoreditch | 2 | 71% |
| Clapham | 7 | 42% |
Illustrative interface data.
What groups can compare
Service recovery without flattening every venue into one number.
Responseaverage time to acknowledge/contact
Resolveresolution rate and ageing cases
Returnoffer redemption and recovery rate
Valueestimated recovered revenue by location
Scale without enterprise bloat
Built for independent groups before they need a giant stack.
Stars is deliberately focused. It does not try to replace your reservation system, POS, PMS or CRM just to give you usable guest recovery.
“Use the specialist tool for the specialist job.”
That makes it easier for small groups to add recovery without changing the rest of their hospitality stack.
Recover the guest. Prove the return.
Your next unhappy guest is worth more than an apology.
Catch the issue, make it right and know whether the guest actually came back.