Guest recovery & review management software for hospitality Hear about the problem before everyone else does.
Stars gives guests an easy way to tell you what went wrong, alerts your team while recovery is still possible, helps you put it right with a controlled return offer, and keeps Google reviews visible and replyable from the same place.
2★ · Slow service · Table 14
“We’ve waited 35 minutes and nobody has checked on us.”
Monitor what future guests see and reply from Stars.
One bad visit can keep costing you after the guest is gone.
An unhappy guest can disappear without telling you why, leave a public review after the moment to fix it has passed, and influence dozens or hundreds of people deciding where to spend next. The earlier you know, the more of that damage you still have a chance to prevent.
You can lose the next visit, the next birthday, the next booking, and the lifetime value of a guest who never gave you the chance to fix things.
Future guests see public ratings and comments while deciding between you and the venue next door.
Stars turns feedback into an immediate recovery workflow, then connects that work to the public review picture and the guest’s eventual return.
Give every guest a simple way to tell you — before silence becomes churn or a public review.
A QR or link gives guests one fast mobile journey for private feedback, while public review destinations remain available to everyone. Low ratings and contact requests can trigger immediate attention instead of sitting unnoticed until tomorrow.
How was your visit?
Tell us what went well — or what we can put right.
2★ feedback needs attention
Table 14 · Service · Guest is still likely on site.
Slow service · 2★
FS-7K4P9QA closed complaint is not the same as a saved relationship.
Stars helps the manager respond properly, make a controlled gesture when it makes sense, and then see whether the guest actually returned. That is the difference between “we replied” and “we won them back.”
Private recovery handles the problem. Public reviews shape the next customer.
Stars keeps your Google review activity in the same operational picture, so teams can see what is being said publicly, what still needs a reply, and how the guest experience is showing up in the reputation people use to choose you.
“Great food and a lovely team. We’ll definitely be back.”
“Food was excellent but the service took far too long.”
“Lovely place. Busy evening but staff handled it well.”
From “we handled it” to proof the recovery worked.
Stars is built around outcomes, not vanity metrics. See where problems arise, how quickly teams act, which recovery offers get used and whether guests actually return.
See how quickly serious feedback reaches action instead of sitting unseen.
Know whether your recovery gestures are actually bringing guests back.
Separate resolved cases from relationships that were genuinely won back.
Understand the guest experience before and after it becomes public.
The difference is what happens in the next few minutes.
Stars shortens the distance between “something went wrong” and “someone is fixing it.”
Guest tells you
2★ private feedback from the table.
Manager alerted
The issue becomes Needs Attention immediately.
Recovery starts
Manager investigates, replies and acts while it still matters.
Guest returns
One-time recovery offer is redeemed.
Outcome proved
Stars records a recovered guest, not just a closed case.
Hear it sooner. Recover it properly. Protect what future guests see.
Run Stars with real guests for 14 days and see the feedback, recovery and review workflow your business currently does not have.