Stars pricing: guest feedback & recovery plans from £39/month Price the system against what a bad experience can cost you.

Stars helps you catch problems earlier, recover the guest, control return offers, prove whether they came back and stay on top of the public reviews future customers see. Every paid plan includes the core workflow. You pay for scale, not for basic functionality.

✓Unlimited guest feedback✓Private feedback + public review workflow✓One-time recovery offers✓14-day free trial

What you are buying

Not another survey. A recovery system.

CatchHear the problem sooner

ActAlert the right manager

RecoverReply + issue an offer

ProtectManage public reviews

Then prove the recovery worked.When a one-time offer is redeemed, you know the guest actually returned.

Choose the scale that fits

One venue or ten. The recovery engine stays the same.

Core guest feedback, recovery, review management, controlled offers and recovery analytics are included across paid plans. Larger plans add more venues, more team access and multi-location visibility.

Annual = 2 months free

Currency

Independent venue

Single Venue

For restaurants, cafés, pubs, bars, hotels and venues running one location.

£39/month

Cancel anytime

Start 14-day trial →

1 location
3 manager accounts
5 redeem-only staff
Unlimited guest feedback
Needs Attention recovery workflow
Recovery emails + private notes
One-time voucher / discount codes
Issued, redeemed and expired tracking
Recovery analytics + ROI visibility
1 Google Business Profile connection
Custom branding + QR centre
CSV export

Best for an independent hospitality business that wants the complete Stars workflow without paying for unused locations.

Most popularSmall group

Growth

For growing operators who need one view across several venues.

£95/month

Cancel anytime

Start 14-day trial →

Up to 3 locations
10 manager accounts
25 redeem-only staff
Everything in Single Venue
All-locations dashboard
Location comparison
Cross-location recovery analytics
Consolidated ROI visibility
Up to 3 Google locations
Priority support

Built for hospitality groups that want to compare recovery performance, guest signals and review activity across locations.

Hospitality group

Group

For larger groups that need deeper visibility without enterprise complexity.

£199/month

Cancel anytime

Start 14-day trial →

Up to 10 locations
25 manager accounts
High redeem-staff allowance
Everything in Growth
Group-level analytics
Deeper exports and reporting
Up to 10 Google locations
Priority onboarding + support

Need more than 10 locations? We can price larger groups separately rather than forcing you into an oversized enterprise package.

All paid plans include the core Stars recovery journey. Future variable-cost services such as SMS may carry separate usage charges rather than being hidden inside inflated plan prices.

Included in every paid plan

The tools that protect revenue are standard.

Stars does not make you upgrade just to fix a bad experience properly. Every paid plan includes the complete journey from guest feedback and immediate alerts to recovery offers, redemption tracking and Google review management.

Catch it early

Guest feedback + instant alerts

Collect feedback by QR or link and surface low scores immediately, while there is still time to recover the guest.

Recover properly

Reply, notes + one-time offers

Keep the case together, respond properly and issue controlled vouchers or discounts with unique codes and expiry dates.

Know they came back

Issued → redeemed → recovered

Do not confuse “case closed” with “guest recovered”. Redemption gives you proof the recovery actually brought them back.

Protect reputation

Google review management

Monitor and manage Google reviews alongside the recovery workflow, so private problems and public reputation stay connected.

See the commercial result

Recovery + ROI visibility

Track cases, offers, redemptions and recovered guests so you can see what Stars is helping you save and win back.

Stay compliant

No review gating

Public review choices stay available to every guest. Recovery offers fix the experience; they are never payment for positive sentiment.

The core recovery engine is the product. Higher plans add scale, not permission to use the features that matter.Compare plans ↓

What changes as you grow

Pay for more scale, not for permission to use the good bits.

Single Venue gives one business the full recovery engine. Growth adds multi-location visibility. Group extends that across a larger operation. The point is simple: the core reason you bought Stars remains available from day one.

Full recovery workflow✓✓✓

One-time recovery offers✓✓✓

Google review management✓✓✓

Recovery analytics✓✓✓

Multi-location comparison—✓✓

Group-level reporting——✓

Pricing FAQ

The questions worth answering before you start.

Straight answers. No pricing maze.

The trial is designed to let you test Stars with real guest activity and see the full core recovery workflow before choosing a paid plan.

No. Paid plans include unlimited guest feedback. Pricing is based primarily on the scale of the hospitality operation rather than punishing venues for collecting more feedback.

It covers up to three venues and adds multi-location comparison, which is usually the point where operators need more than a single-venue dashboard.

Yes. The plan structure is designed around venue scale, so you can move as the number of locations and team needs change.

Larger groups can use volume pricing rather than being forced into a one-size-fits-all enterprise plan. Contact us at hello@morestars.app.

See it with your own guests

Give Stars 14 days to show you what you are currently missing.

Start collecting real guest signals, recover problems sooner and see how the workflow fits your team before you decide what it is worth to your business.

Start 14-day free trial →